Refund & Return Policy
Last Updated: January 15, 2026
We stand firmly behind the clinical efficacy and pure botanical nature of our hair care formulations. If you are not completely satisfied with your purchase, our customer support team is committed to making it right. Please review our direct refund and return conditions below.
1. Eligibility for Returns01
To guarantee fair practices, returns must meet the following parameters:
- Return requests must be initiated within 30 days of the delivery date.
- Products must be returned in their original packaging, containing at least 80% of the active botanical contents remaining.
- Gift sets, sample packs, and final sale items are not eligible for standard returns.
2. Non-Returnable Items02
Certain categories of products are completely exempt from returns due to sanitary and botanical safety reasons. This includes fully emptied bottles, promotional trial sets, custom bundles, and items bought through third-party retail partners.
3. Refund Process03
Step 1: Reach out to support@halfessentials.com with your Order ID and photos of the bottle.
Step 2: Once approved, ship the package to our verified returns facility.
Step 3: Upon inspection, a full refund (minus shipping costs) will be issued to your original payment method.
4. Damaged or Defective Products04
If your glass pump or bottle arrives cracked or leaking during shipping, do not worry. Send us a photographic receipt of the damage immediately within 48 hours of delivery, and we will dispatch a brand-new replacement package completely free of cost.
5. Refund Processing Time05
Once we verify and process the return, refunds typically take 5 to 7 business days to reflect in your bank account, depending on your digital payment provider.